In Response to Complaints, Bali Airport Adds Counters and Immigration Staff


Regional Office of the Ministry of Justice and Human Rights of Bali add immigration staffs and immigration counters at Ngurah Rai Airport after a number of complaints from foreign tourists about long lines when they arrive at the international arrivals.

“The staffs will be added again. They start to work in December 2014,” said the Head Office of the Ministry of Justice and Human Rights of Bali Province, Kompiang Adnyana found in the Special Immigration Office Class I Ngurah Rai Kuta, Badung regency, on Thursday.

According to him, the staffs were brought in from Jakarta, so from 16 staffs its turning out to be 28 staffs

He realized that in December is the season of year-end holiday marred by the hectic international tourist arrivals to Bali.

Besides the addition of immigration personnel, they also add the counter of “visa on arrival” in the international arrivals terminal.

“We added three counters and one is still in the process for a total of 14 counters,” he said.

Previously, Bali Governor Made Mangku Pastika suggested all counters of immigration office that are available in the International Arrivals Terminal Ngurah Rai Airport to be opened especially during peak hours to avoid long lines.

In a meeting with Chairman of Regional Office of Law and Human Rights Bali, in Denpasar on Wednesday, the governor said there has been a complaint from tourists because of many counters which are not operated while tourists crammed into only a few counters and as if it is done in purpose.

To dispel the impression, Bali governor suggested adding employees so at rush hour all the counters can be operated and long lines can be reduced.

Pastika regretted about the condition because most of foreign tourists have taken long journey, but they do not get maximum service when they arrive in Bali.

Kompiang further explained that the long lines occur at the international arrivals peak hours starting 12:00 to 18:00 pm there are about 17-20 flights with passenger amounting 3,000 to 6,000 passengers.until the evening.

“It concerns the flight slots which is difficult to be anticipated technically,” he added.

sourced: The Bali Times, December 09, 2014

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